FAQ

We are here to answer any questions you may have, if your question is not answered below please email us at info@heartandsolenl.com or give us a call at (709) 786-2553. Here you will find some of the most frequently asked questions.

1. Are you an authorized reseller of all the brands you carry?

Yes we are indeed! We are a local family owned and operated company with two locations and we take pride in the brands we carry. We often do special orders if there is something you'd love to have but we may not have in store.

 

2. Are all your products in stock or do they ship from the supplier?

Yes all of the products listed on our website we have in stock in our retail locations. Many items aren't online from our stores so please feel free to contact us to see if we have it in stock.

 

3. How long has Heart and Sole been in operation?

Heart and Sole started in May 2012 in Carbonear, Newfoundland.

 

4. How long will it take for me to receive my order?

You should receive your order 7-10 business days after it leaves our distribution center in Bay Roberts, Newfoundland, Canada.

 

5. Is my credit card processed soon as I place my order?

No, you card is just authorized for the amount of the sale. Once we ensure all the items that you ordered are in stock we then process your card for payment. If for some reason we cannot fulfill your order, the order will be cancelled and the authorization will be taken off your card.